Shipping + Returns

Returns

Returns are accepted on brand-new unworn-items if shipped back to us within 15 days from the date of package delivery. Tags must be attached and swimwear must retain the original protective liner. Orders placed at events, with discount codes, from sale section, or with promotions equal to a total discount of 20% or higher are eligible for exchange or store credit only.

Exchanges

Please keep the environment in mind when requesting for exchanges. Your product is made to order and this doubles the carbon footprint for a single order. We encourage you to refer to our size guides to ensure correct fit before ordering. 

We are happy to provide an exchange within 15 days of delivery! Items must be unworn with original tags attached. Swimwear must have the original protective liner.

Refunds
Within 10 days of receiving your return we will inspect it, notify you via e-mail, and process your refund, exchange or store credit. For domestic orders, $9 for shipping will be deducted from the refund unless exchange or store credit is chosen. Any short delay in receiving your refund will be determined by your bank or credit card. Shipping charges and costs are non-refundable. 

International Returns
Return shipping is the responsibility of the international customer. Orders that receive free international shipping included will have our actual cost of shipping deducted from any refund unless exchange or store credit is chosen. We do not offer international exchanges. Please place a new order with your store credit code.

Lost or Stolen Packages
Lost packages for US orders will be replaced once if we receive notice within 48 hours of your delivery notification and an alternate shipping address is provided for the replacement. Unfortunately, International packages do not qualify for this service. 

Out of town or not at your shipping address? Please let us know via email!

We can delay your shipment until you return to your shipping address. It's not worth risking a stolen package and the wasted environmental footprint. 

Contact Us
If you have any questions, please contact us at yourfriends@upstringtee.com